Your Questions, Answered

Demystifying the custom packaging process for you, one question at a time! Dive into our curated list of frequently asked questions for instant clarity. Still have a question or two? Connect with us on live chat, fill out our online inquiry form, or simply give us a call at 646-564-1909 We're always here and ready to help.

Production & Ordering:

A: Typically, our production process takes between 7 to 14 days, depending on the complexity of the order.

A: Yes, expedited services are available. Please contact our sales team for more details and associated costs.

A: We use a variety of high-quality materials suitable for each product. Details can be found on individual product pages.

A: Absolutely! Orders above a certain quantity qualify for bulk order discounts. Please reach out for specifics.

A: Changes can be made within 24 hours of placing the order. After that, we cannot guarantee changes due to the production process.

A: Yes, we can provide sample products upon request. There may be a nominal charge for some samples.

A: Orders can be canceled within 24 hours of placement for a full refund. After that, fees may apply.

Shipping Details:

A: Standard shipping usually takes 3-5 business days. Expedited options are available.

A: Yes, once your order is dispatched, you'll receive a tracking number via email.

A: Yes, we ship globally. Additional fees and longer transit times may apply.

A: We primarily use carriers like FedEx, UPS, and DHL, but the specific carrier can vary based on the destination.

A: If your order arrives damaged, please contact our customer support immediately for assistance and potential replacements.

A: Address changes are possible within 24 hours of order placement. Please contact us promptly to ensure the change.

A: Yes, We offer free shipping

A: International orders may be subject to customs duties and import taxes, which are levied once the package reaches the destination country.

Artwork & Design Guidelines:

A: We primarily accept .AI, .EPS, .PDF, and .PSD formats. High-resolution .JPEG or .PNG might also be suitable.

A: Yes, we have an in-house design team that can assist with your design needs.

A: You can request design changes within 48 hours of submission. After that, it might enter the production phase.

A: Ensure your files are in vector format, or if raster, they should be 300 DPI or higher.

A: CMYK is used for printing, while RGB is for digital displays. For print designs, please use CMYK.

A: Absolutely! Please provide the Pantone (PMS) color codes, and we'll match them.

A: This largely depends on the printing process selected. Contact our design team for specifics.

A: Yes, we always provide a digital proof for approval before moving to production.

Sales Information:

A: Yes, we often have seasonal sales and promotional events. Stay tuned to our newsletter or website for updates.

A: We appreciate referrals! Please contact our sales team for information on our referral program

A: For large orders or custom inquiries, please reach out directly to our sales team via email or phone.

A: We pride ourselves on transparency. All charges will be clearly outlined in your order summary.

A: If you're interested in becoming a reseller or distributor, please contact our sales department for application procedures.

A: We accept major credit cards, PayPal, wire transfers, and certain other digital payment methods.

A: Absolutely. All payment information is encrypted and processed securely.

A: Yes, corporate accounts are available. Please contact our sales team for setup and benefits.

Customer Support and Assistance:

A: You can contact our customer support via phone, email, or through the contact form on our website.

A: Our support team is available from 9 am to 6 pm, Monday to Friday.

A: We're sorry to hear that. Please contact our customer support, and we'll do our best to address and resolve your concerns.

A: We appreciate feedback! You can leave a review on our website, or if you have specific concerns, reach out to us directly.

A: Yes, we have a detailed return and exchange policy available on our website.

A: Please report any discrepancies in your order to our customer support team as soon as possible.

A: Of course! Our customer support team is

Embark on Your Custom Packaging Adventure!

Connect with our sales specialists now and secure a prompt, competitive quote for your packaging needs.