Refunds & Returns - Buy Product Boxes

Refunds and Returns Policy

The journey of reimagining your brand's packaging narrative begins here. By partnering with us, you're not just choosing a box - you're selecting a brand ally. Dive into a realm where each packaging solution is not only unique but also meticulously aligned with your brand's essence and aspirations.

At Buy Product Boxes, we value your satisfaction and want to ensure you have a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. Return Window:

You may request a return within 60 days of receiving your order.

2. Custom Products:

Custom-made products are non-refundable and non-returnable.
Once a custom order is placed and produced, we cannot issue a refund, as these products are tailored specifically for you.
Refunds are processed within 7 Days.

3. Damaged or Defective Products:

If your order arrives damaged during shipping, we will gladly replace it.
To process a replacement, we require clear photo or video proof of the damaged items and packaging.
Once verified, we will remake and ship your replacement order at no additional cost.

4. Refunds:

Refunds are not applicable to custom products.
For eligible non-custom products, refunds will be issued to the original payment method after inspection and approval.

5. How to Request a Return or Replacement:

Contact us at sales@buyproductboxes.com within 60 days of delivery.
Our team will guide you through the next steps.
Provide your order number, details of the issue, and proof (if damaged).